Pure Brows and Massage Therapy

Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our  https://purebrows.com.au/. In this Privacy Policy we, us or our means Pure Brows and Massage Therapy.

Pure Brows and Massage Therapy website is provided for information purposes and may contain links to other sites. Upon entrance to another website regardless of whether through an advertisement, service, or content link, be informed that us does not assume responsibility for the privacy practices of these other sites. We promote that you seek to review the privacy statements of all websites which you frequent.

At Pure Brows and Massage Therapy, we value transparency in every relationship. Your trust in us with sensitive information is appreciated, and we’re committed to explaining how, when, and why we use it. Below, we outline our privacy practices, detailing data collection, utilization, your controls, and our security measures to keep your information safe.

Respectively, we’ll address the following:

  • Information We Collect and How We Use Information
  • Disclosure of personal information to third parties
  • How we handle sensitive personal information
  • Your Rights To Access and Control Your Personal Data.
  • How we maintain the security of your information
  • Analytics and Advertising Services Provided by Others
  • Our Policies for Children
  • Changes to This Policy
  • Cookie Policy
  • How To Contact Us

Information Pure Brows collect and how we use in formation

The types of personal information we collect may include:

  • contact data (including your contact details such as your billing and delivery address, email address and telephone number);
  • transaction data (including details about payments to and from you and other details of products you have purchased from us);
  • technical data (including your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website);
  • profile data (including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses);
  • usage data (including information about how you use our website, products and services); and
  • marketing and communications data (including your preferences in receiving marketing from us and our third parties and your communication preferences)
  • additional personal information that you provide to us,
  • Email Address
  • Phone Number
  • First Name & Last Name

             Upon the release of this information, you provide personal information that will be used by Pure Brows and Massage Therapy for the purpose of scheduling your appointment or returning your contact request.

                 We may collect, hold, use and disclose personal information for the following purposes:

  • to enable you to access and use our Site, associated applications and associated social media platforms;
  • to contact and communicate with you;
  • for internal record keeping and administrative purposes;
  • for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
  • for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
  • to comply with our legal obligations and resolve any disputes that we may have; and

Disclosure of personal information to third parties

We may disclose personal information to:

  • third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
  • our employees, contractors and/or related entities;
  • third parties to collect and process data, such as [Google Analytics or other relevant businesses]. This may include parties that store data outside of Australia.
  • Third party to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order
  •  in particular cases, such as a physical threat to you or others. In the event that we are legally compelled to disclose your Personally Identifiable or Personal Health Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personal Information as detailed below.

We may store personal information overseas. Where we disclose your personal information to the third parties listed above, these third parties may also store, transfer or access personal information outside of Australia. Unless we seek and receive your consent to an overseas disclosure of your personal information, we will only disclose your personal information to countries with laws which protect your personal information in a way which is substantially similar to the Australian Privacy Principles and/or we will take such steps as are reasonable in the circumstances to require that overseas recipients protect your personal information in accordance with the Australian Privacy Principles.

How we handle sensitive personal information

Sensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.

  Sensitive information includes:

  • health information,
  • political opinions,
  • membership of a political association,
  • professional or trade association or trade union,
  • religious beliefs or affiliations,
  • philosophical beliefs,
  • sexual orientation or practices,
  • criminal record,
  • genetic information,
  • biometric information that is to be used for certain purposes, and
  • biometric templates.

We only collect, hold, use and disclose sensitive information for the following purposes:

  • any purposes you consent to;
  • the primary purpose for which it is collected;
  • secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to the above listed third parties as reasonably necessary to provide our services to you;
  • to contact emergency services, or to speak with your family, partner or support person where we reasonably believe there is a serious risk to the life, health or safety of you or another person and it is impracticable for us to obtain your consent; and
  • if otherwise required or authorised by law.

Your Rights To Access and Control Your Personal Data

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

How we maintain the security of your information

We are committed to ensuring that the personal information we hold is secure and protected from misuse, interference, loss and unauthorised access, modification or disclosure. We undertake the following precautions to protect personal information we hold:

  • our website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data that is submitted through use of this website
  • we limit access to personal information to a “need-to-know” basis
  • we protect devices we use to collect, hold, use and disclose personal information with industry-standard anti-virus software
  • our devices are protected by password and are stored in secure premises
  • all hard copies of personal information are kept in secure storage with access by authorised personnel only
  • all conversations involving the discussion of personal information take place in private, where conversations are unable to be overheard by unauthorised personnel
  • if we no longer need personal information, we take reasonable steps to delete or de-identify the information.

Analytics and Advertising Services Provided by Others

Google Analytics.
Additionally, our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also hand over this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information may be obtained by visiting Google’s privacy policy

We use this information to conduct research and analysis to better understand how visitors are using Pure Brows and Massage Therapy website so that we can improve our website experience. Infrequently, Pure Brows and Massage Therapy operations contractors acting on their behalf, conduct online research in order to gather feedback about our site through text, online or email surveys.

Participation in these surveys is completely voluntary and you may choose whether or not to participate and disclose information. Personally Identifiable Information collected through market research will only be used by Pure Brows and Massage Therapy and its operations contractors and will never be given or sold to a third party.

Our Policies for Children
We are dedicated to protecting the privacy of children. Neither Pure Brows and Massage Therapy or any of its services are designed or intended to attract children under the age of 13.

Changes to This Policy
We will notify you of any changes to the Privacy Policy by posting such changes to our website. If you choose to continue using Pure Brows and Massage Therapy site will imply acceptance of the changes. If you do not agree to the terms and conditions of this Privacy Policy or any revised policy please promptly exit the site.

Cookie Usage:

As you may be aware, cookies are small text files stored on your computer to remember preferences such as login details or location. They serve various purposes, including facilitating a smoother and faster browsing experience on our website. Additionally, cookies enhance online security measures for your protection. Both we and our third-party partners may employ cookies to present tailored advertisements across the internet.

For any questions or notices, please contact us at:

Pure Brows and Massage Therapy ABN 98 306 368 665

Email: info@purebrows.com.au

Last update: 27 March 2024